Returns and Refunds
If you encounter any problems with the product (only for specific mentioned items) you ordered (If the product is not mentioned for returns and refunds, you will not be eligible for following returns and refunds process),
The first step is to contact Rainbow Bridge Distribution’s Customer Service team through our hotline.
Our Customer Service agents will help you troubleshoot and determine how best to solve the problems you are encountering on the phone.
If the product problems are not solvable on the phone, you can send us the product back. We evaluate the returned product through our quality evaluation process, subject to our Return Policy before approving the Refund or the Replacement.
We have a 7 days return policy for all products shipped by Rainbow Bridge Distribution, one of the best in the industry! Items shipped by Rainbow Bridge Distribution may be returned within 7 days from the date of receiving the delivery. All the return logistics charges must be paid by the customer if the RBD proceed according to return policy for any areas.
If your product is defective/damaged or incorrect/incomplete at the time of delivery, your product may be eligible for refund or replacement depending on the product category and condition. Please see detailed terms in the relevant category. For details, please see our comprehensive return policy
If your product is eligible for a refund, you can choose your preferred refund method with our Customer Service Team. The shipping fee is Refunded along with the amount paid for your returned product if the refund has been due to our Platform’s error, or the factory fault. If the product was returned for invalid reasons or due to user’s fault, the shipping fee will be on the customer.
The time required to complete a refund depends on the refund method you have chosen with our customer service team. Once we have received your product (4 – 6 working days), and after it has undergone a quality evaluation process (5 – 8 business days) and shipment (10- 14 working days), the expected refund processing time will be within 28 business days.
If your product is eligible for a replacement, the customer can opt for a replacement for returns. The replacement product can be the same product type, a different product with the same monetary value, or a cheaper product.
If you decide for a replacement product that is more expensive than the returned product, we will send you the invoice for the extra cost and delivery charges.